Please state your event deadline when making enquiries or orders, so that your order despatch may be prioritised accordingly. We suggest organising your event decor well in advance, so that deadlines can be met.
Method of freight is determined by the most suitable carrier depending on the nauture of the goods, the destinaion, and freight is charged at cost, in line with quoted costs by our courier contracted rates. Unless otherwise specified, delivery will be made by Star Track Express Couriers, with express delivery as standard.
PRICE: The webpage shopping cart does not automatically calculate delivery cost as this is highly innacurate. Cost is calculated manually, for each individual order to ensure you are not incorrectly charged. We can quote the delivery cost if you email through your proposed order and delivery address. Alternatively, select the “direct deposit” option at the checkout stage of the online shopping cart. This will mean that you will be forwarded an invoice with the itemised cost of delivery, for your approval and pre-payment.
Goods will be despatched once payment has been received in full.
With deadlines/events in mind, claims for damaged goods must be made in writing within two days of receipt of goods. Photos may be required to substantiate claims. Orders below the minimum order value hold no recourse for damage. Goods in transit are buyer’s responsibility. No items are covered for damage in transit unless shipping insurance has been purchased prior to shipping.
Goods left without signature or as per customer instruction hold no recourse for damage claim, where the delivery connote has not been signed by the customer. Where the courier is unable to make a normal delivery due to the customer refusing, not being present or inadequate details given (all deemed ‘futile delivery’) the extra delivery charge will be invoiced to the customer or charged to the credit card provided at the time of ordering.
Shipping Insurance can be arranged for each and every order. The cost is $28.50 per 000 of product value. Shipping insurance must be purchased prior to shipping, and includes cover for goods damaged in transit, or goods lost in transit. It does not include cover for goods left as per customer instruction, where damage or loss occurs after delivery. Any damage must be noted when signing for the delivery for a damage claim to be warranted.